How to Personalize Your Notifications

We use a system of handel bars to personalize your notifications, questionnaires and landing pages.

You can use the following variables in notification templates. Notification variables are broken down by notification type. Please be sure to maintain the exact syntax, capitalization and spacing in order for the variables to work. As a reminder, you can always send a test notification to ensure the variables are being called properly.

The notifications that can be used across all templates are:

• {{ firstName }}
• {{ lastName }}
• {{ customerEmail }}
• {{ legalBusinessName }}
• {{ supportPhoneNumber }}
• {{ supportEmail }}
• {{ productShortName }}
• {{ treatmentType }}

Order Confirmation

• {{ productShortName }}
• {{ orderNumber }}

Order Receipt

• orderAmount
• paymentDate
• orderNumber
• productShortName
• discountName
• discountPrice
• orderTotal

Order Edited

• orderNumber

orderCanceled

• productShortName

abandonedCheckout

• legalBusinessName
• productShortName
• linkToSession
• firstName
• storeName
• supportPhoneNumber
• supportEmail

paymentError

• firstName
• productShortName
• supportPhoneNumber

shippingConfirmation

• firstName
• productShortName
• trackingNumber
• patientPortalTrackingPageURL
• orderNumber
• supportPhoneNumber
• supportEmail
• legalBusinessName

shippingUpdate

• trackingEventLocation
• trackingEventStatus
• deliveryDate

deliveryTomorrow

• trackingEventLocation
• trackingEventStatus
• deliveryDate
• firstName
• orderNumber
• productShortName
• orderDate
• trackingNumber
• supportPhoneNumber
• supportEmail
• legalBusinessName

outForDelivery

• trackingEventLocation

delivered

• supportPhoneNumber
• firstName
• orderNumber
• productShortName
• orderDate
• trackingNumber
• supportEmail
• legalBusinessName

patientWelcome

• firstName
• legalBusinessName
• supportPhoneNumber
• supportEmail

passwordReset

• legalBusinessName
• supportPhoneNumber
• email
• resetUrl

informationChanged

• legalBusinessName
• patientPortalURL
• firstName

prescriptionChanged

• legalBusinessName
• patientPortalURL

whatToExpectNext

• firstName
• legalBusinessName
• supportPhoneNumber

doctorMessage

• firstName
• doctorPrefix
• doctorLastName
• patientPortalMessageURL
• supportPhoneNumber
• supportEmail
• legalBusinessName

supportMessage

• firstName
• storeName
• patientPortalMessageURL

newPrescription

• firstName
• productShortName
• patientPortalURL
• legalBusinessName
• supportPhoneNumber
• supportEmail

newRefill

• productShortName
• patientPortalURL
• orderAmount
• orderNumber
• refillNumber
• shippingAddress
• cardLastFour
• cardExpiration
• legalBusinessName
• supportPhoneNumber
• supportEmail

fourMonthCheckIn

• storeName
• patientPortalURL

subscriptionRenewal

• firstName
• storeName
• patientPortalURL

paymentMethodUpdated

• legalBusinessName
• patientPortalURL

adminNewOrder

• productShortName
• orderAmount
• firstName
• lastName
• orderNumber
• orderDate

adminNewPrescription

• productShortName
• doctorFirstName
• doctorLastName
• firstName
• lastName
• orderNumber

adminNewPatient

• firstName
• lastName
• mrnNumber
• questionnaireName

adminError

• linkToError

adminRefillDue

• firstName
• lastName
• mrnNumber